TERMS & CONDITIONS OF USE
These terms and conditions of use (the “Terms”), as amended from time to time, govern the operation of the Karma Sanctum (the “Club”) and the use of the Karma Sanctum Card (the “Card”).
DefinitionsOpen or Close
Active Member - means a Member holding a valid Card in his/her name that has not expired or been rescinded.
Card – means the card printed with membership details that evidences each holder’s identity as a member of the Karma Sanctum.
Karma Sanctum – means the discount and benefits scheme detailed herein.
Karma Concierge – means the customer services contact person to whom enquiries from Members should be made.
Member - means a customer who has registered to join the Karma Sanctum and who has been accepted as a member by delivery of a Card printed with personal details and unique identification number.
Owner – means the corporate entity that conceived, owns and operates the Karma Sanctum.
Promotional Code - means that unique sequence of letters and/or numbers that identifies the user as a Member when booking accommodation through an online booking engine.
Scheme – means the Karma Sanctum system and operations involved in managing it.
Termination Date – means the date that a Card and the entitlements attached to it end.
Terms – means there terms and conditions.
Third Party Provider – means a company outside the Karma Group that provides benefits and services to Members.
The Karma Sanctum membership and benefits are offered at the discretion of the Owner and its subsidiaries, affiliates and associates, known collectively as the Karma Group.
The Karma Sanctum Card may not be used in conjunction with any other promotion, discount or voucher unless otherwise explicitly stated.
Agreement between Member and OwnerOpen or Close
The Karma Sanctum website is composed of various pages operated by the Owner.
Only the Member who has registered with the Karma Sanctum and received a Card may use the website and avail of the benefits that come with being a Karma Sanctum Member.
If more than one Member’s name appears on the Card, then both Members can avail of the benefits.
Partners and dependent children under the age of 18 may also avail of the benefits as long as they are accompanied by the Member and the Member pays for benefits on their behalf.
Karma Sanctum benefits are only available to Active Members. Discounted accommodation bookings can be made online with a Karma Sanctum Promotional Code.
At resort check-in the Member must present a valid Card in his/her name. Failure to do so will result in the full accommodation price being charged
The Card is issued by the Owner and at all times remains the property of the Owner.
The Card is a loyalty/discount card and may not be used as a credit card, charge card, debit card or identity card.
At all times the Owner reserves the right to refuse registration of any individual as a Member.
If you renew your Card, you must first destroy the old one before using the new one.
Onsite discounts can only be availed if a valid Card is shown at time of purchase. Discounts cannot be applied after the point of purchase.
If your Card is lost or stolen or you need a replacement, contact your Karma Concierge here. A new Card will take 3 to 4 weeks to be issued. During this time no discount or compensation can be given.
You must immediately notify us of any changes to your personal details (including anyone else named on your Card) or of any event that could affect your eligibility to use the Card, for example change of address or change of name or dependent children reaching the age of 18.
Modification of the TermsOpen or Close
The Owner reserves the right to alter the Terms at its sole discretion, including (but not limited to) any fees or charges associated with registration as a Member and use of the Card.
BenefitsOpen or Close
Holders of a Card, their partners and dependents under 18 years old, as stated above, are eligible for the following discounts and benefits:
- 25% off at Sanctum Hotels for accommodation through direct bookings via Sanctum or Karma
- Does not apply when booking through other third parties or online travel agents
- Applies to all rooms except Crash Pads
- 25% off best rate for all accommodation at Karma Group resorts worldwide
- 25% off best rate for all accommodation at future Karma Sanctum Hotels worldwide
- 25% discount on all F&B at Sanctum Hotels for up to 6 people per membership and 15% thereafter for larger parties
- Applies to Sanctum Soho Rooftop Bar and Private Dining
- 25% off all F&B at Karma Group resorts worldwide and other onsite services
- Membership admits you to Sanctum Soho Rooftop Bar until 1am
- Members staying at Sanctum Soho can invite guests to the Rooftop Bar 24 hours a day
- Members booking a private event in the Sanctum Soho Cinema/Restaurant/Rooftop Bar for parties of 6 or more will receive a 15% discount
- Free breakfast buffet included in Sanctum Hotels accommodation booking discount
- Members can use late check-out policy
- Members will be the first to know about Sanctum’s exclusive events and gain access to the guest lists
- Local taxi at hand for members checking-in/out
- Free exclusive gift pack at check-in
- Free Wi-Fi & TV services in the rooms
- 24-hour concierge membership advice, travel and lifestyle planning
- Regular member newsletters with further offers and savings at Sanctum Hotels and Sanctum Pop-Up Restaurant
- Mobile updates via the Karma app – currently in development
- 25% off at Sanctum Hotels for accommodation through direct bookings via Sanctum or Karma
Links to Third Party SitesOpen or Close
This Karma Sanctum website may contain links to other third party websites (“Linked Sites”). The Linked Sites are not under the control of the Owner and the Owner is not responsible for the content of Linked Sites, including (without limitation) any link contained in a Linked Site, or any changes or updates to a Linked Site. The Owners is not responsible for webcasting or any other form of Transmission received from a Linked Site. The Linked sites are provided as a convenience to Members and the inclusion of any link does not imply endorsement of Linked Sites by the Owner or any association with its operators.
Re-Sale and other Conditions Open or Close
The Card is not to be re-sold. Loaning, altering, transferring or selling your Card is strictly forbidden.
No unlawful or prohibited use. If you use your Card to make a purchase, either yourself or the other named Member (if any) on the Card must make the payment. The items you buy must be for your personal use and consumption and not for others’.
As a condition of your use of the Card and/or this website, you agree that you will not use the Card or this website for any purpose that is unlawful or prohibited by the Terms. You may not use the Card or this website in any manner that could damage or disable, overburden or impair the website or interfere with any other party’s use or enjoyment of it. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through this website.
Your Card cannot be used for purchases from concession outlets – businesses that operate within one of our properties but which do not belong to the Owner.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It is your own responsibility to ensure than any products, services or information available through this website meet your specific requirements. All accommodation and other goods and services referred to on this website are strictly subject to availability and while every effort will be made to confirm requested purchases, the Owner shall not be liable in the case that unavailability means accommodation, goods or services cannot be provided.
Liability Disclaimer Open or Close
The information, software, products and services available through this website may contain inaccuracies or typographical errors. Changes are periodically made to the contents of this site. The Owner may make changes and amendments from time to time.
The Owner makes no representations about the reliability, suitability, availability, timeliness or accuracy of the information, products and services and related graphics contained on this website for any purpose.
If you are dissatisfied with the Card, this website, the Terms or any of the services and benefits related to being a Member, your sole and exclusive remedy is to discontinue using the Card and this website.
By registering to become a Member, you will be asked to provide certain personal information such as name, mobile phone number, address, email address and date of birth. We are committed to maintaining the security of your personal information in accordance with the requirements of the Personal Data Protection Act 2012 (and any other applicable data protection laws) and will take all reasonable steps to ensure that your personal information is kept secure against unauthorised access, loss, disclosure or destruction.
Variation and Termination Open or Close
We may amend, waive or vary any of the Terms at any time for any reason, including but not limited to; security, legal, regulatory and/or valid business reasons. Any variation will become valid at the time we post the revised Terms on this website. Use of the Card after such changes shall be deemed as acceptance of the revised Terms. We shall endeavor to advise you with advance notice of any planned significant changes to the Terms but if we are unable to do so for any reason the variation will remain effective from the date the revised Terms are posted on this website.
We reserve the right to suspend or terminate the Scheme at any time by providing you with reasonable advance notice. However, where we have reasonable grounds for immediate termination (for example but not limited to fraudulent or unauthorized use of Cards) we need not provide you with any notice of termination. Any purchases already paid for or reserved in advance of termination will survive the termination and will be provided as scheduled or some similar service or benefit shall be provided at the sole discretion of the Owner.
Disclaimers and limits of liability Open or Close
The Owner does not represent or warrant that:
a) All properties or outlets owned by the Owner or the Karma Group participate in the Scheme; and/or
b) Your Card will always be accepted by a property or outlet participating in the Scheme.
To the maximum extent permitted by law, under no circumstances shall the Owner be liable for any direct, indirect, punitive, incidental, special or consequential damages, whether arising in contract or in tort, or any other damages whatsoever including, without limitation, damages to any mobile device, or for loss of use, data, business or profits arising out of or in any way connected to the use or performance of the Scheme, whether directly or indirectly. Notwithstanding and provision of the Terms, nothing in the Terms shall exclude or restrict either party’s liability for fraud or death or personal injury resulting from its own negligence or any other liability which may not by law be excluded or restricted.
Assignment Open or Close
The ownership of Karma Sanctum and the benefit of the Terms may be assigned by the Owner to a third party.
Complaints Open or Close
Any complaints relating to the Terms, the Scheme or the Card should be emailed here.
Cancellation Open or Close
You have the right to cancel your Card at any time by emailing us here.
Governing Law Open or Close
The Terms shall be governed and construed in accordance with the laws of the Republic of Singapore and shall be subject to the exclusive jurisdiction of the Singapore Courts.